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Removal Tips and FAQs

Handy hints and useful answers.

Preparing

  • Regard moving as an opportunity to get rid of belongings you no longer need. Consider making 'donate' and 'sell' piles in each room for things you could do without.
  • People have a tendency to keep outdated paperwork for a very long time. Realise that paper is very heavy. Do yourself a favour and get rid of any outdated documents prior to moving..
  • Make sure you have a generous supply of packaging tape, scissors, markers and labels.
  • Defrost your refrigerator in time for moving day.
  • Unless otherwise discussed with your removals company, all items that need to be dismantled should be dismantled before we arrive.
  • As well as an overnight bag we recommend keeping all important documents, passports, birth certificates, lease agreements etc with you. Leaving items like this to be packed with your other goods makes it difficult to find them at short notice. So we recommend you hold on to them during your move.

Self pack guidelines

  • If you have any items that you would like to pack yourselves or that you would like to move yourselves, make sure to clearly label those items and inform our team.
  • Make sure you have a generous supply of packaging tape, scissors, markers and labels.
  • All items should be boxed.
  • All boxed items should be taped closed
  • We request that you only use a limited number of carry bags
  • All items that need to be dismantled,must be dismantled and flat-packed before the team arrives, unless otherwise agreed upon.
  • All drawers must be emptied.
  • Any furniture / items to be left behind must be labelled accordingly.
  • Professional removal boxes to be used only, i.e. no fruit /crisp boxes.
  • Please note that we do not remove toilet brushes & holders or nappy disposal bins.

Moving out

  • Before our team leaves, it is your responsibility to make sure that your home is completely cleared and no items have been left behind.
  • Please ensure that all parking bay suspensions have been arranged beforehand.

Unpacking

  • The last step in your removals process is the unpacking. We know that this can be quite a daunting task so we offer an unpacking service as well to help you get settled in to your new home.
  • We do offer a box collection if your home falls within our collection area, but please note that we do not remove packing paper.

Frequently asked questions

The size of the van is decided by our staff based on a survey of your home. It is our responsibility to get this right. Always use a company with experience and a good reputation to ensure that they will. If a survey has not been carried out, we will use the information that you have provided us with to calculate the size of van required. As long as you have been honest then it will still be our responsibility to get it right.
We are able to carry out your removal at any time that is convenient to you, different days and times may carry a premium to reflect the extra cost of staff.
The size of the removal crew is decided by our staff based on the information we have and is usually between two and four men. The decision depends on the amount of goods to move and the overall schedule for your move. We will be responsible for allocating enough staff for your move.
We stock boxes for moving house at our offices and we often include moving boxes in the price of our removals. Of course, you can buy house moving boxes from Nelsons and we will even ship removal boxes direct to you. Our boxes for moving are strong and made from good quality materials - why not contact us and ask for our moving house boxes prices?
There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.

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Top removal tips

Preparing
  • Defrost your refrigerator in time for moving day.
  • It's useful to keep a notebook at hand to write down reminders.
  • Get in touch with utility companies to verify service start dates at your new home.
Packing and labeling
  • Label boxes on all sides so you can see what it contains in a stack without having to move everything around.
  • Clearly mark boxes containing fragile goods.
  • Pack a suitcase with clothes and toiletries like you're going on a trip for a few days.

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